We apologize for the heavy call volumes recently experienced by calling the RiverLink Customer Service Center. If you would like to pay your invoice or make a replenishment payment to your RiverLink account, there is no need to stay on hold to wait for an agent!
Take advantage of paying your invoice by clicking Pay Invoice on the menu above or using the RiverLink automated phone system at 855-RIV-LINK to make a payment (Option 2 from the Main Menu). Please have your invoice reference number, license plate and credit card information readily available.
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RiverLink is the tolling system for the Louisville-Southern Indiana Ohio River Bridges Project. The project includes the new Abraham Lincoln Bridge in downtown Louisville (I-65), the revamping of the existing Kennedy Bridge in downtown Louisville (also I-65), a new Lewis and Clark Bridge connecting the extension of the Snyder Freeway (I-265) with Southern Indiana (state road 265) and the rebuilding of the I-65, I-64 and I-71 interchanges. The system features all-electronic tolling, which requires no toll booths, no coin machines, no lines and no stopping.
Introduction: About RiverLink
Registration cannot be renewed when repeated notices are unpaid
Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer.
The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.
Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are available at Thorntons locations in Louisville and Jeffersonville. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement.
How All-Electronic Tolling Works
Tolling takes place on the Abraham Lincoln Bridge, the Kennedy Bridge and the new Lewis and Clark Bridge. Sensors and video cameras are placed on each of these bridges. Drivers have the choice of using a transponder or having the system capture a photo of their license plate.
A transponder is an electronic device that typically is placed inside the front windshield of your vehicle. There are two types of RiverLink transponders. One type is a RiverLink local transponder that works only on the local tolled bridges within the Greater Louisville/Southern Indiana Metro area. Your first local tag per vehicle is free.
Registered Plate Capture
Those choosing not to use a transponder may also open a prepaid account and register their license plate with the system. With each crossing, cameras will recognize the license plate and automatically deduct the proper toll from the account.
Unregistered Plate Capture
The third option requires no preregistration. Each vehicle’s license plate is photographed and the owner is sent an invoice in the mail. This method has the highest tolls as administrative costs are highest.
For passenger vehicles with roof top luggage, accessories, and/or cargo, if the height exceeds 7 ½ feet, you will be charged as a medium vehicle, $5.00 if you have a transponder. Please click here for more information on RiverLink tolling rates. Vehicles may be re-classified to a higher rate due to the height of cargo or due to pulling a trailer. These crossing do not qualify for the Frequent User Discount.